Terms of Service

These Terms govern your use of the Align platform. Please read section 3 and section 4 carefully. They explain the limits of what community verification means and what Align does and does not do. By creating an account you confirm you have read and accepted these Terms.

1. Eligibility and your account

You must be at least 18 years old and legally able to enter a binding contract to use Align. You must not use Align if you are barred from doing so under any applicable law, or if you have previously been removed from the platform.

You agree to provide accurate, current and complete information in your profile and assessment, and to keep it up to date. You are responsible for everything that happens under your account, including keeping your password confidential. Accounts are personal. You may not sell, share or transfer your account to anyone else.

2. What Align is, and what it is not

Align is an introduction platform. We provide software that helps members describe themselves, surfaces other members who may be compatible, and provides tools for communicating and for involving family or a community centre in the process.

Align is not a marriage broker, matchmaking agency, counselling service, or religious authority. We do not arrange marriages, act as an intermediary in any marriage contract, provide religious rulings, or offer legal, financial, medical or psychological advice. Nothing on the platform should be relied upon as any of those things.

We do not guarantee that you will find a partner, receive matches, receive a reply, or achieve any particular outcome. The presence of another member on the platform is not a representation by us about that person.

3. Community verification: meaning and limits

Some members display a verification badge issued through a participating community centre. You should understand all of the following about what that badge does and does not mean:

• It is issued by a third party, not by Align. The assessment is carried out by the relevant community centre and its staff, exercising their own judgement and their own process. Align operates the software that records the result. Align does not conduct the interview, does not contact the references, and does not independently confirm anything the centre records.
• It reflects a moment in time. It says something about what was recorded on the date it was issued. It says nothing about the member's conduct, circumstances, intentions or character before or after that date.
• It is based on information supplied by the member and by people the member nominated. References are chosen by the candidate. Align does not, and cannot, guarantee that any statement made by a candidate or a reference is truthful, complete or accurate.
• It is not a criminal-records check, identity check, immigration check, financial check, medical check or marital-status check unless a specific check is expressly stated on the member's profile, and even then it is the issuing centre's check, not ours.
• It is not a prediction and not advice. No badge, score or report on Align asserts that a person is trustworthy, compatible with you, free of risk, or suitable for marriage.

Booking a verification. A centre holds a verification in person, or on a video call through its own video-call service, as it chooses. On a video call you must keep your camera on for the whole call, with your face clearly in view, and show your photo ID when asked; a centre may end a call where you do not, and treat the appointment as missed. If you cannot attend, cancel in the app at least 24 hours before. A centre may report to us an appointment you did not attend, or cancelled less than 24 hours before, and we may take repeated missed appointments into account under section 12.

You remain solely responsible for forming your own judgement about any member, and for making your own enquiries before placing trust in them, sharing personal information with them, meeting them, or entering into any commitment with them. You should treat a verification badge as one small input into that judgement and never as a substitute for it.

Neither Align nor any Community Partner warrants the accuracy, completeness, or ongoing validity of any verification, endorsement, trait tag, or reference recorded through the platform, and, to the fullest extent permitted by law, both Align and all Community Partners accept no liability whatsoever arising from your reliance on one.

4. No background checks or vetting

Align does not conduct criminal background checks, identity verification, or any other screening of members, except where a specific check is expressly described on the platform. We do not verify that a member is who they say they are, that they are single or free to marry, or that any statement in their profile is true.

The checks Align makes itself are automatic and narrow: that each photograph shows one real person, not a drawing and not a group, and is suitable for a marriage app; and that a real person is in front of the camera at the face check, turning their head when asked. They do not say who that person is.

Automated and manual moderation tools exist to help us respond to reported behaviour. They are a best-effort safety measure, not a screening guarantee. Some content may not be reviewed before other members see it.

You accept that other members may misrepresent themselves and that Align cannot prevent this. Take the same precautions you would with any stranger.

5. Compatibility scores and personality reports

Align generates compatibility scores, persona descriptions and personality reports from the answers you provide. These are produced by an automated model for informational and entertainment purposes. They are not a psychological assessment, clinical diagnosis, or professional advice of any kind, they are not carried out or reviewed by a qualified practitioner, and they carry no predictive guarantee about any relationship.

Do not rely on a compatibility score when making significant life decisions. A high score does not mean a relationship will succeed; a low score does not mean it would fail.

6. Member conduct

You agree not to:

• harass, abuse, threaten, defame, stalk or intimidate any person;
• impersonate any person or misrepresent your identity, age, marital status or affiliation;
• post or send content that is unlawful, hateful, sexually explicit, violent, or that exploits or endangers a minor;
• share another person's private information, photographs or messages without their consent;
• solicit money, promote a business, recruit, or send spam;
• use the platform to commit fraud or any other unlawful act;
• scrape, reverse-engineer, or attempt to gain unauthorised access to the platform, other accounts, or our systems;
• circumvent any safety, privacy, blur or gating mechanism, or capture and redistribute another member's photographs.

We may screen, remove or restrict content and accounts to protect members, at our discretion.

7. Your safety and meeting other members

We strongly recommend that you meet for the first time in a public place or at a participating community centre, that you tell a family member or your wali where you are going, and that you do not share financial information, home address, or identity documents with someone you have not met.

Align does not supervise, chaperone or attend meetings, including meetings booked through a community centre. You are responsible for your own safety and for your own conduct.

If you believe you are in immediate danger, contact your local emergency services. Report concerning behaviour to us at support@align-app.co.uk and through the in-app reporting tools.

8. Your content

You retain ownership of the photographs, text and other content you upload. You grant Align a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, adapt and display that content solely to operate and provide the service to you and to the members you are matched with. This licence ends when you delete the content or your account, except for copies we are required to retain by law or that have already been shared with other members.

You confirm you have the right to upload everything you upload, and that it does not infringe anyone else's rights.

9. Participating Mosques, Community Centres, and Community Partners (Safe Harbour & Liability Shield)

Participating mosques, masajid, Islamic centres, community organisations, charities, and religious institutions, along with their respective trustees, directors, imams, scholars, committee members, chaplains, staff, and volunteers (collectively, "Community Partners") are independent third parties. They are not employees, agents, partners, joint venturers, or legal representatives of Align, and Align does not act as an agent or representative for any Community Partner. Align does not control, supervise, manage, or direct their religious guidance, premises, staff, committees, or independent decisions.

You expressly acknowledge, agree, and covenant to all of the following:

• No Duty of Care or Warranty: Community Partners do not conduct criminal background checks, financial audits, medical examinations, or identity forensics. A verification by a Community Partner reflects only member-supplied data and community impressions at a single historical date. No duty of care, warranty, or fiduciary obligation is created between any Community Partner and any member or third party.
• Premises & Meeting Disclaimers: Where a Community Partner provides physical premises, a meeting room, or chaperone facilitation for an introduction, it does so solely as a community convenience. Community Partners do not supervise, police, or guarantee the safety or conduct of attendees. All meetings, whether online, off-site or on mosque premises, are attended entirely at your own risk.
• Zero Liability for Marital Disputes or Breakdown: If any introduction, engagement, or marriage results in disappointment, relationship breakdown, divorce, financial disagreement, dowry/mahr dispute, domestic conflict, or personal grievance, you expressly agree that no claim, legal action, arbitration, or regulatory complaint shall be brought against any Community Partner, its imams, or its trustees.
• Separation of Digital Operations: Align operates all digital matchmaking algorithms, secure hosting, identity gating, payment processing, moderation, and data protection compliance (including under the UK GDPR, EU GDPR, and Data Protection Act 2018). Community Partners do not store or process user databases and bear zero liability for platform software, cybersecurity, algorithm results, or digital data governance.
• Third-Party Services: The platform also relies on third-party infrastructure providers (e.g. payment processors, messaging, video, and hosting providers). Neither Align nor Community Partners are liable for third-party acts, omissions, or service interruptions.

10. Guardian (wali) features

Align provides optional features allowing a member to involve a guardian (wali) in her process. These features operate only with the member's explicit, revocable consent, and expose only the limited information described in the app at the time consent is given: the profile, photograph and community verification of the member she is in conversation with, and such notices, readings and requests as she has switched on. A guardian is never shown her photograph, or any member she has not started a conversation with. He is shown her messages only if she switches on the weekly transcript: then, once a week, the messages she and the member she is in conversation with wrote that week, from the moment she switched it on. The member she is in conversation with is told when she switches it on, and members she is introduced to see it on her profile; switching it off withdraws every transcript. A guardian may at any time ask that member to arrange community verification, and, once both members have said they would like to marry, ask them to arrange the nikah; neither request obliges anybody.

Align does not verify the identity or the relationship of any person nominated as a guardian, and does not adjudicate family disputes. A member may withdraw guardian access at any time. Align is not responsible for how a guardian uses information properly disclosed to them, nor for any family or personal consequence arising from the use or non-use of these features.

11. Payments, billing and cancellation

Your first introduction is free, from beginning to end. You pay nothing to be matched, to accept an introduction, or to hold your first conversation through to wherever it goes. A plan is needed only for a second conversation.

A plan you buy today is a single payment, and it does not renew. A month or three months ends when the period ends: nothing is taken from you again, no reminder is needed and there is nothing to cancel. If you want another period you buy one. We say this here because it is unusual, and because the alternative is the thing people are right to be wary of.

Lifetime. Lifetime is one payment for full access with no end date, for as long as your account exists and Align is offered. It belongs to your account alone and cannot be moved to another. It ends if you delete your account, if your account is deleted after two years without being opened (section 12), or if we ban it, and none of these is refunded. A plan bought while you have Lifetime adds nothing, so you will not be offered one.

If we ever offer an automatically renewing subscription through the Apple App Store or Google Play, that purchase will be governed by that store's terms, charged to your store account, and cancellable only in your Apple or Google account settings, not by us. The screen that takes the payment will say so before you pay. Until then, no such subscription exists.

Your right to cancel, and refunds. If you bought a plan on our website, you can cancel it and have a full refund within fourteen days of paying, as long as it has not been used. It has been used once a conversation of yours has begun after paying, other than your free introduction. After that, or after the fourteen days, a payment is not refundable and there is no partial refund for an unused part of a period. To ask, write to us from the address on your account. A plan bought through the Apple App Store or Google Play is refunded by Apple or Google, under their rules. If something on our side stopped you using what you paid for, write to us and we will put it right. Nothing in these Terms removes a right you have by law.

Gift cards. A gift card is a code for one plan, bought on our website or from a community centre that sells them. The member it is for uses it on our website, signed in to their own account, and the plan is added after any plan they already have, so no days are lost (a Lifetime card makes the account Lifetime). Buying a card gives you nothing else: no view of the account it is used on, of its introductions or of its conversations. A card can be used once, is good for two years from when it was paid for, and cannot be exchanged for money. If you bought one on our website, you can have a full refund within fourteen days of paying as long as it has not been used; once it has been used, or after the fourteen days, it is not refundable, and a refunded card stops working. A card bought from a centre was paid for to the centre, so any refund is the centre's to give.

Changing your assessment answers. While you are filling in the assessment you can change any answer as often as you like. Once it is finished, the way to change it is a reassessment, a one-off purchase shown in the app with its price. Two of your answers are also details of your profile and stay yours to change at any time: your sect, on your profile, and where you would look for a spouse, in your filters. A reassessment clears your answers and your personality reading, and you sit the whole assessment again from the first question; your reading and the introductions still to come are then worked out from your new answers, and introductions you have already been shown stay as they were. Until you finish it, nobody new is introduced to you. If you bought it on our website, you can have a full refund within fourteen days of paying as long as you have not started the reassessment. Bought through the Apple App Store or Google Play, it is refunded by Apple or Google, under their rules.

Prices. The price you are shown at checkout is the price you pay, in the currency shown, including any tax due. Where a launch price is shown against a standard price, the standard price is the one we mean to charge when the offer ends. A price change never reaches a plan you have already bought.

What a community centre charges is not ours. A verification or a counselling session is the centre's own service at the centre's own price, which may be nothing, a suggested donation, or a fixed fee. You pay the centre directly, in the way it describes. That money never passes through Align, we take no share of it, and we cannot refund it. Anything you need to settle about it is between you and the centre.

12. Suspension and termination

You may delete your account at any time from Settings, which permanently erases your personal data as described in the Privacy Policy.

Accounts nobody uses are deleted. If you do not open Align for 90 days, you are not introduced to anybody until you open it again. If you do not open it for two years, we delete your account as described in the Privacy Policy, with any plan on it, Lifetime included. We will tell you in the app and by email 14 days before, and opening the app keeps your account.

We may suspend or terminate your access, with or without notice, if we reasonably believe you have breached these Terms, if your conduct puts another member or the platform at risk, or if we are required to do so by law. Where it is safe and lawful to do so, we will tell you why. If we ban an account, we also block the devices it was used on, so that a new account cannot be opened on them; lifting the ban unblocks them.

Your plan. If we suspend your account for a time, a plan you have paid for is paused, and the time you had left is there when the suspension ends. If we ban your account, a plan you have ends with it.

You can appeal. Every suspension can be appealed once, from the link in the email that tells you about it. A person reads every appeal, where possible somebody other than the person who suspended you, and we reply by email within five working days. To judge it fairly they can read, while your appeal is open, the whole of any conversation of yours that was reported to us, so that what was said is read in context (the Privacy Policy, "When our staff can see your account").

Sections 3, 4, 5, 8, 9, and 13 to 21 survive termination.

13. Disclaimer of warranties

To the fullest extent permitted by law, the platform is provided "as is" and "as available", without warranty of any kind, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, accuracy, or non-infringement.

We do not warrant that the service will be uninterrupted, timely, secure or error-free, that defects will be corrected, that any match will be suitable, or that any information provided by another member or a community centre is accurate.

14. Limitation of liability

To the fullest extent permitted by law, Align, its officers, employees, suppliers, and all Community Partners (including participating mosques, Islamic centres, imams, trustees, committee members, and volunteers) will not be liable for:

• the conduct, statements, or omissions of any member, community centre, mosque, imam, or third party, whether online or offline;
• any injury, loss, emotional distress, physical harm, or property damage arising from a meeting, introduction, or relationship formed through or in connection with the platform;
• any reliance placed on a verification badge, community endorsement, compatibility score, personality report, or profile statement;
• any indirect, incidental, special, consequential, punitive, or exemplary loss, or any loss of profit, data, goodwill, marriage gift, dowry, or opportunity.

Where liability cannot lawfully be excluded, our total aggregate liability to you for all claims is limited to the greater of (a) the amount you paid us in the twelve months before the event giving rise to the claim, or (b) £100.

Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited. If you are a consumer, you have statutory rights that these Terms do not affect.

15. Indemnity

You agree to defend, indemnify, and hold harmless Align and all participating Mosques, Islamic Centres, Imams, Community Partners, and their respective trustees, directors, committee members, officers, employees, and volunteers from and against any claim, demand, action, loss, liability, damage, settlement, or reasonable cost (including legal fees and litigation expenses) arising out of or in connection with:

• your use of the platform or participation in any introduction, event, or meeting arranged through or in connection with Align;
• your content, profile information, or representations;
• your conduct towards another member, guardian (wali), mosque, imam, or third party;
• any dispute between you and any other member or prospective spouse; or
• your breach of these Terms, community policies, or any applicable law.

16. Assumption of risk and release

You understand and expressly agree that your use of Align, including communicating with other members, disclosing information about yourself, travelling to and attending any meeting (whether on mosque premises or elsewhere), and forming any relationship, is undertaken entirely at your own risk.

You acknowledge that neither Align nor any Community Partner has the ability to confirm that any member is who they claim to be, is free to marry, is of good character, or is safe to meet; that people may misrepresent themselves; and that no verification, badge, report, or score offered on the platform reduces or removes your own responsibility to exercise judgement and caution.

To the fullest extent permitted by law, you expressly and unconditionally release, acquit, and forever discharge Align and all participating Mosques, Islamic Centres, Imams, Community Partners, and their respective trustees, officers, employees, and volunteers from all claims, demands, liabilities, causes of action, losses, and damages of every kind, known and unknown, suspected and unsuspected, arising out of or in any way connected with a dispute between you and another member, a community centre, an imam, or any other third party, whether that dispute arises online or in person. If you are a consumer, this release does not affect rights you have under mandatory law, and nothing here limits liability for death or personal injury caused by our negligence or for our fraud.

17. Intellectual property and takedown

The Align name, logo, software, design, compatibility model, persona system and all associated content are owned by Align Matchmaking Ltd or its licensors and are protected by intellectual property law. Except for the limited, revocable, non-transferable licence to use the app for its intended personal purpose, no rights are granted to you.

You may not copy, modify, distribute, sell, lease, reverse-engineer, decompile or create derivative works from any part of the platform, nor use it to build a competing product, nor extract data from it by scraping or automated means.

Reporting infringement

If you believe content on Align infringes your copyright or other rights, email support@align-app.co.uk with: identification of the work, the location of the material on Align, your contact details, a statement that you believe in good faith the use is not authorised, and a statement that the information is accurate and that you are the rights holder or authorised to act for them. We will investigate and remove infringing material where appropriate, and may terminate the accounts of repeat infringers.

18. Availability, changes and export

We may modify, suspend or discontinue any part of the platform, including any feature, at any time. We may impose limits on use or storage. We will give reasonable notice of a material change or discontinuation where practicable, but we do not guarantee that any feature will remain available.

The platform is not guaranteed to be available at all times. Maintenance, outages of third-party providers, and events outside our reasonable control (including network failure, fire, flood, industrial action, war, epidemic and government action) may interrupt it, and we are not liable for such interruptions.

You confirm that you are not located in, and are not a national of or ordinarily resident in, any country subject to comprehensive sanctions that would make your use of the platform unlawful, and that you are not on any restricted-parties list. You are responsible for complying with the laws of the country you use Align from.

19. Governing law and disputes

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except that if you are a consumer resident elsewhere you keep the benefit of any mandatory protections and the right to bring proceedings in your country of residence.

Before starting proceedings, please contact us at support@align-app.co.uk so we can try to resolve the matter informally.

20. Changes to these Terms

We may update these Terms as the platform develops or the law changes. We will update the effective date above and, for material changes, give notice in the app or by email. Continuing to use Align after a change takes effect means you accept the revised Terms; if you do not accept them, you should stop using the platform and may delete your account.

21. General

Entire agreement. These Terms and the Privacy Policy are the whole agreement between you and Align Matchmaking Ltd about the platform, and replace any earlier understanding.

Severability. If any provision is held unenforceable, it is severed or narrowed to the minimum extent necessary and the remainder stays in force.

No waiver. If we do not enforce a provision, that is not a waiver of our right to enforce it later.

Assignment. You may not assign or transfer these Terms. We may assign them to an affiliate or in connection with a merger, acquisition or sale of assets, on notice to you.

Third-Party Beneficiaries & Rights. All participating Mosques, Islamic Centres, Imams, and Community Partners (together with their trustees, committee members, officers, and staff) are express, intended third-party beneficiaries of Sections 3, 7, 9, 13, 14, 15, and 16 of these Terms, and are entitled under the Contracts (Rights of Third Parties) Act 1999 (and any corresponding common law or statutory doctrines in other jurisdictions) to enforce directly against any member all limitation of liability provisions, safe harbours, releases, waivers, and indemnities contained in these Terms. Except as expressly provided in this clause for Community Partners, nobody other than you and Align Matchmaking Ltd has a right to enforce these Terms.

Notices. We may give notice by email to the address on your account or by an in-app message; you should keep that address current.

Headings. Section headings are for convenience and do not affect interpretation.

Contact

support@align-app.co.uk